TERMS AND CONDITIONS
SALON TERMS AND CONDITIONS PUNCTUALITY AND COURTESY
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment. Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 0449832935
PURCHASE OF RETAIL PRODUCTS
Beauty products must be paid for in full at time of purchase or ordering.
PREPAID COURSES OF TREATMENTS
Have a validity of 12 months from date of purchase, unless otherwise stated.
TREATCARD - OUR LOYALTY REWARD CARD
Loyalty Card points cannot be redeemed for cash, sold or transferred. Your Loyalty Card must not be transferred to a third party. Points can only be redeemed on certain treatments. Your Loyalty Card cannot be used in conjunction with any other offer or discount. All client Loyalty Card remain the property of Derme Clinique.
Derme Clinique reserves the right to without notice:
a. terminate the scheme
b. decline to issue Loyalty cards
c. withdraw or cancel the loyalty card or scans collected
d. alter or amend the terms & conditions of the Derme Clinique Loyalty Card scheme.
Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only Tuesday to Saturday. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.
We reserve the right to alter prices without prior notice.
Please note that it is illegal to smoke anywhere in the Salon.
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Please understand that we can cannot accommodate children under 12 unless supervised by an adult during your treatment.
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer. We only use new sterilised disposable needles for each client.
Most credit and debit Cards are accepted, cash or cheque, except American Express & Diners . All prices include GST. Finance options are available from 3, 6 & 12 months through Ezidebit.
Patch testing required for clients who have never had eyelash tinting.